You may cancel your order at any time before your order is prepared for shipment. (Order statuses anywhere from Order Complete to Paid)
※ If your order is Awaiting Shipment or has been shipped you cannot cancel your order.
Returns
TQ Handy Wrap offers a sastisfaction guarantee for our products. Customers may return the WrapRod for a full refund if they are not satisfied, with a few restrictions:
Returns/refunds must be requested within 2 weeks of product delivery.
Products must not have any damage resulting from customer error or misuse.
Customers are responsible for return shipping costs. We will approve your refund after the product arrives at the TQ Handy Wrap office and we inspect it for damage. Refunds will only be made through the original method of payment.
* Tqoon and TQ Handy Wrap always do our best to provide customers with quality products. All tools are tested before shipping. If you do receive a defective product or are dissatisfied and would like a refund, please leave a message on our Q&A board (My Page > Q&A) or email us at tqoon.malay@gmail.com within two weeks of the delivery. We will get back to you as soon as possible about arranging an exchange or refund.
* Tqoon/Tqoontools does cover return shipping charges for defective products.
